Case Studies

Real results from real engineering and growth partnerships.

Every number on this page comes from a completed engagement — custom CRM, DevOps automation, support staffing, and digital marketing — measured against the baseline our clients brought into the first scoping call.

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Financial ServicesCustom CRMReactNode.jsPostgreSQL

Custom CRM that unified sales, support, and compliance across 12 countries.

Challenge: Acme Finance relied on spreadsheets and a legacy Salesforce instance that hadn't been updated in seven years. Sales data was siloed by region, support tickets lived in a separate system, and compliance reporting required two full-time analysts to stitch reports together manually every month. Lead response time averaged 47 hours, and deal visibility for leadership was limited to quarterly email summaries.

Solution: We built a custom CRM with lead automation, role-based access, and API integrations to their existing tools. The system unified sales pipelines, support tickets, and compliance logs into a single interface with real-time dashboards per region. Automated lead scoring and routing cut response time from hours to minutes. Role-based access ensured compliance teams saw audit trails while sales saw pipeline data — on the same platform, from the same codebase.

47hr → 4min

Lead response time

+34%

Revenue uplift

2wk → 2hr

Compliance reporting

96%

User adoption

Countries deployed

API integrations

Logistics & Supply ChainDevOpsKubernetesDockerTerraform

Migrated 200+ bare-metal servers to Kubernetes in 6 weeks with zero downtime.

Challenge: NexGen ran their entire global logistics platform on bare-metal servers across three data centers. Deployments were manual, scaling required hardware orders weeks in advance, and their monitoring stack consisted of SSH alerts forwarded to email. A single server failure during peak season caused a 14-hour outage that cost an estimated $2.3M in lost revenue and penalties. Their infrastructure team was spending 70% of its time on maintenance instead of new features.

Solution: We containerized their workloads with Docker, orchestrated them on Kubernetes, and set up CI/CD pipelines with automated rollback gates. The migration ran incrementally — parallel runs proved stability before cutover. We deployed Prometheus, Grafana, and OpenTelemetry for observability with automated alerting and runbook execution. The entire migration completed in six weeks with zero unplanned downtime.

6 weeks

Migration window

0 min

Downtime during migration

1/mo → 50/day

Deployment frequency

70% → 15%

Infra maintenance time

$1.1M

Annual infra cost saved

-82%

On-call incidents

Healthcare TechnologyWhite-Label Support24/7AI-AssistedHealthcare

24/7 white-label support that reduced ticket resolution time by 73%.

Challenge: Helix Health's platform served 400+ clinics across North America, but their in-house support team of 5 engineers was overwhelmed. Average first-response time was 9 hours during business hours and 26 hours overnight. Clinics were abandoning the platform after repeated delays. Their CEO estimated they were losing $600K per quarter in churn directly attributable to support quality. Hiring more engineers was taking 14+ weeks per role with a 40% first-year attrition rate.

Solution: We deployed a white-label support pod of 12 engineers operating 24/7 under the Helix Health brand. The team handled tier-1 and tier-2 technical support across email, live chat, and phone — with automated escalation to Helix's internal team for clinical workflow questions. We built a knowledge base and AI-assisted response system that cut resolution time by 73%. Support SLA was guaranteed at under 5 minutes for critical issues during all hours.

9hr → 4min

First response time

-73%

Ticket resolution

94%

Customer satisfaction

$2.4M

Annual churn prevented

24/7/365

Support coverage

14wk → 2wk

Team ramp time

E-Commerce & RetailSEOLead GenerationHubSpotContent Strategy

Data-driven SEO and lead generation that grew organic revenue 287% in 9 months.

Challenge: Quantum Retail had a strong product but weak online visibility. Their site was built on an outdated CMS with poor technical SEO — slow page loads, missing meta structure, and zero local search presence for their 14 retail locations. Their B2B lead generation relied entirely on trade show networking. Competitors were outranking them for every high-intent keyword in their category. Marketing spend was returning $0.42 per dollar with no measurable attribution pipeline.

Solution: We performed a full technical SEO audit, rebuilt their content architecture around high-intent keywords, and implemented local SEO strategies for all 14 locations including Google Business Profile optimization and local citation building. On the demand generation side, we set up account-based campaigns targeting their top-50 prospect accounts with personalized sequences and content offers. A HubSpot CRM was configured with lead scoring, automated enrichment, and a full attribution dashboard.

+287%

Organic revenue growth

4 → 67

SEO keyword rankings (top 3)

3 → 84

B2B qualified leads/mo

$0.42 → $4.80

Marketing ROI

0 → 11

Local pack rankings

6.2s → 1.1s

Page load time

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